Terms of Use

Renting is Better

  1. Overview
  2. Definitions
  3. Scope
  4. Access to the service
  5. Eligibility
  6. Usage of the Website
  7. Violation of Intellectual Property Rights
  8. Fees and Services
  9. Taxes
  10. Payment
  11. Content
  12. Evaluation, Reputation and Comments
  13. Advertising
  14. Communicating With Other Users
  15. Right of Consultation
  16. Identity / Know Your Client
  17. Modification of thereservation
  18. Delay
  19. Cancellation of the Rental
  20. Refunds
  21. Chargebacks
  22. Right of Refusal
  23. Right of review on the product sheet
  24. Damage to item and Disputes With Users
  25. Disputes With 9363 – 8971 Québec Inc.
  26. Access and Interference
  27. Confidentiality
  28. Indemnisation
  29. Security
  30. Insurance or Guarantee
  31. No Warranty in Case of Impersonation of Users
  32. No Warranty for Website Content
  33. Limitation of Liability
  34. Deemed Place of Website and Services
  35. Opposition
  36. No Class action
  37. Updates and Changes
  38. Separability
  39. Interpretation
  40. No Waiver
  41. Communication
  42. Additional Terms






The site offers an online service linking individuals and merchants wishing to carry out a property rental transaction via ads published on the Website. This service includes, for each rental operated through the Website, the following additional services:

  1. the formation of a contract governing the obligations between each party;

  2. damage insurance for property leased during the lease;

  3. the provision of a secure payment service;

  4. the use of a customer service;

  5. The use of internal service of resolution of different.

Both owners and tenants must create an Account to rent or lease property. The Website allows users to engage directly and easily online to rent an object according to these conditions and those they agree between them and return said goods in good condition in normal use. We are not a stakeholder in the relationship between owners and tenants who come into contact with each other. These Terms of Use describe the terms and conditions of use of the Renting Is Better platform and its services. We have detailed each term used for information.

By accessing and / or using the Website www.louercestmieux.ca and www.rentingisbetter.ca, you accept the following terms with the company Renting Is Better, a company legally incorporated under the designation 9363 - 8971 Québec inc.


"Account" means the account that you create when you register on the Website and the personalized interface to which each User has access, after having identified himself on the Website and within which: (i) the Tenant User may rent objects; and (ii) the Owner User may rent out their objects and manage their rentals.

"Standard Contract" means the document pre-filled by us in a reservation constituting the default Rental Agreement between the Owner and the Tenant.

"Rental Agreement" means any contractual document relating to the rental of an object that is entered into between an Owner and a Tenant.

‘’Service fees’’ mean the fees collected by Renting is better in return for the use of the web plateform.

‘’Guarantee’’ mean the amount that the owner can claim when renting an item on the Website.

"Intellectual Property Rights" means all intellectual property rights worldwide and the subject of such rights including: patents, copyrights, rights that are part of a whole (or similar rights), registered designs and registered and unregistered trademarks; all rights that contain confidential information that cannot be disclosed; any pending intellectual property application, whether such rights are registered or likely to be registered or already exist under current and / or similar laws.

"Loss" means any damage, theft or accident that occurred to the leased object during the Lease period of one or more objects.

"Object" means one or more objects registered and offered for rental on the Website by an Owner.

"Owner" means any natural or legal person who owns an object, registered on the Website, in order to rent his object. The Owner guarantees and declares that he has the right to transmit the object or objects, that they are not assigned, mortgaged, encumbered or more generally devolved in favor of a third party and that the operations that he carries out through our Website are not likely to violate the rights of a third party. When the Owner is a professional or a legal person, he is solely responsible for his legal obligations relating to the rental of his objects.

"Tenant" means the user who registers on the Website in order to rent objects.

"Rental" means the rental by a Tenant of objects owned by an Owner under the terms of this contract.

"Payment" means the payment in exchange for the rental of an object, deducted from the Tenant's credit card at the time of acceptance of the rental by the Owner.

"Renting is better", "Louer c’est mieux", "us" ou "ours" means 9363 – 8971 Québec Inc.

"Website" means the websites operated by 9363 - 8971 Québec Inc and available at rentingisbetter.ca, louercestmieux.ca, and any related services of 9363 - 8971 Québec Inc.

 "User", "you" or "your" means any person who visits or uses the Website.


Before using the Website, you must read and accept all terms of the Terms of Use and the Code of Conduct, Privacy Policy, and all policies of the Website. It is also your responsibility to read the information contained in the hypertext links related to the herein stated documents. By accepting these Terms of Use, you agree that they apply each time you use the Website or when you use the tools we make available to you to interact with the Website.

Access to the service

To access certain features of the Site and use the services of the Site, the user must create a "Member" account by following the steps of the registration form. The user is informed that the creation of an account on the Site constitutes a collection of personal data and accepts this collection. If the user objects to the collection of personal data, he must not create an account. You acknowledge that you are responsible for (i) maintaining the confidentiality of any passwords you choose or are assigned to you as a result of your registration or subscription; ii) any activity that takes place under your username or password; and iii) exit from your account at the end of each session. In addition, you agree to notify us of any unauthorized use of your username or password. In the event that you fail to comply with the obligations set forth in this article, we will not be liable for any loss or damage arising therefrom.


You may not use the Website if you:

1. are unable to fulfill your commitments; or

2. are under the age of 18; or

3. are banned from the Website.

Subject to applicable law, a person over the age of 15 but under the age of 18 may use the account of an adult with the permission of the account holder. However, the account holder is responsible for everything done with this account and we shall not be held responsible for the actions of this minor under no circumstances.

Users may provide a business name or company name, which must be associated with the User account. Users acknowledge and agree that if a business name or company name is associated with their account, the terms of use also engage the individual (and not the business only) and the users remain solely responsible for all activities carried out under their Account.

We reserve the right, in our sole discretion, to refuse to register a natural or legal person as a User.

Usage of the Website

If you use the Website, you agree not to:

1. post content or articles in inappropriate categories or areas of our Website;

2. violate laws, third party rights or our policies, such as the Code of Conduct;

3. refuse to pay one or more leases, unless the Owner has materially modified the property and no longer corresponds to the initial offer or if an obvious typographical error has been made;

4. refuse to provide one or more objects that have been rented to you, unless the Tenant does not respect the terms or substantially modifies the conditions of the Rental agreement that you had prepared together;

5. bypass or manipulate our pricing structure, billing process, transaction fees or charges due to us;

6. post false, inaccurate, misleading, defamatory or offensive content (including personal information);

7. distribute or publish spam, unsolicited, bulk electronic communications, chain letters, or pyramid schemes;

8. launch viruses or other technologies that may harm the Website, Renting Is Better or interests and property of users of the Website (including their intellectual property rights, their privacy and rights of advertising) or be illegal, threatening, abusive, defamatory, disrespectful of private, vulgar, obscene, profane or cause distress or inconvenience, or incite hatred of a person, an ethnic group, a religion, etc .;

9. download or collect lists from our Website for display on other websites without our express written permission or incorporate any part of the Website into any other Website without our prior written permission;

10. attempt to modify, translate, adapt, decompile, disassemble or reverse engineer any programming software that we use in connection with the Website;

11. copy, modify or distribute the rights or the contents of the Website or the copyright and trademarks of Renting is Better;

12. collect user information, including email addresses, without their consent.

Violation of Intellectual Property Rights

Our policy is to respond to alleged violations of intellectual property rights promptly. Our Copyright Infringement Policy is designed to account for alleged infringement notices in the simplest way possible, while reducing the number of notices we receive that are fraudulent or difficult to understand or verify. If you believe that your intellectual property rights have been violated, please inform us at service@rentingisbetter.ca and we will investigate.

Fees and Services

Renting is better can charge a fee to tenants in return for using the Platform Renting is better for each transaction made. The service charge amount is 15% of the total amount of the transaction made on the Website. Service Fees are calculated based on many factors including, but not limited to, the subtotal of the transaction, the duration of the rent and the characteristics of the purpose of the lease. The Service Fee is automatically deducted from the amount to be paid to the Owner.

When you rent an item, you have the option to review and accept the charges that will be charged to you in accordance with our Expenses and Expenses Policy, which we may change from time to time pursuant to section 41 "Amendment" below.

Unless otherwise indicated, all fees are in Canadian dollars.


As the Owner, You are obliged to pay all taxes, including goods and services or taxes that may be applicable depending on the services provided. These taxes will be added to the billed fees.

You must also comply with your obligations under the income tax provisions in your jurisdiction.

Owners who rent property that is considered to be a taxable service are also responsible for billing, to include any value added tax in the price posted on the Website, collecting and remitting to the relevant tax authorities any tax levied by them when they are obliged to do so.

Renting is better is released from any responsibility and tax obligations being specific to users.


Renting is better provides payments services to Users, including payment collection services, payments and payouts, in connection with and through the Renting is better platform. The Payment Services may contain links to third-party websites or resources (“Third-Party Services”). Such Third-Party Services are subject to different terms and conditions and privacy practices and Uers should review them independently. Renting is better is not responsible or liable for the availability or accuracy of such Third-Party Services, or the content, products, or services available from such Third-Party Services. Links to such Third-Party Services are not an endorsement by Renting is better of such Third-Party Services.


When you provide us with content, you grant us a non-exclusive, worldwide, perpetual, irrevocable, assignable (multilevel) and royalty-free license. You authorize us to use the trademarks, advertising and rights of the database (except the private ones) that you have in the content, in all known media now or in the future.

You acknowledge and agree that: (1) we act as a portal for the distribution and online publication of the User's content. We do not guarantee that the User's content is made available on the Website. We have the right (but not the obligation) to take any action deemed appropriate by our services to protect your User Content; (2) we have no responsibility for the deletion or failure to store your content, whether or not it has been made available on the Website; and (3) any content submitted to the Site is subject to our approval. We may refuse, approve or modify your User Content at our sole discretion.

You represent and warrant that your content:

  1. does not infringe or deflect any copyright, patent, trademark, trade secret or other intellectual property right or right of ownership or right of publicity or privacy of any person;

  2. does not violate any law or regulation;

  3. will not be defamatory or anti-commercial;

  4. will not be obscene or contain child pornography;

  5. will not contain the development, design, manufacture or production of nuclear, chemical or biological missiles;

  6. will not contain material related to terrorist activities;

  7. will not contain incomplete, false or inaccurate information about you or any other user;

  8. will not contain any viruses or other computer programs intended to damage, prejudicially interfere, surreptitiously intercept or expropriate any system, data or personal information.

The information we collect about you, if any, is in accordance with our Privacy Policy. Please refer to our Privacy Policy found here (URl)

We provide uncontrolled access to third-party content, including user comments and articles whose original content and opinions (or links to such third-party content) do not engage our responsibility. We act only as a portal and have no responsibility for the content, or for any third-party content on the site, even if what results from it falls under the laws of copyright or other intellectual property. defamation, privacy, obscenity or any other legal discipline.

The Website may contain links to other third party websites. We do not control the sites to which they lead. We do not endorse the content, products, services, practices, policies or performance of the websites we link. Viewing third-party content, links to third-party content and / or websites is at your own risk.

Evaluation, Reputation and Comments

Within a certain time after finalizing a reservation, renters and landlord can leave a public comment and a star rating about their Owner and Tenant. Ratings and comments reflect the opinion of individual Members and not that of Renting is better. Notations and Comments are not verified by Rent is better and can be unfounded or misleading.

You acknowledge that you are transferring us all copyrights to comments, and notices including notes you give (for example, quality, communication, etc.) as well as our ratings. You acknowledge that these comments, analyzes and reviews belong to us exclusively, even if we authorize you to use our Website as a User. You may not use or treat any such comments, criticisms or notices inconsistent with our policies such as: posting them on the Website from time to time without our prior written permission.

You may not do anything that could affect the integrity of the Website's comment system. We are entitled to suspend or terminate your account at any time if we are concerned, in our sole and absolute discretion, with comments about you or your rating, or where we believe our commenting system may be corrupt.

You may not use the comments of the customers (including, but not limited to, marketing or exporting any or all of your notes or comments) in any real or virtual place other than a website operated by us or us affiliates without our written permission.


Unless otherwise agreed with Renting is better, you cannot advertise a website or an external service on our Website. Any website address displayed on the Website, including a list, offer, description, listing or related material must be part of a description of an object or lease agreement on the website.

We may post sponsors' advertisements and promotions on the Website. You acknowledge and agree that we will not be liable for any loss or damage of any nature suffered by you as a result of the presence of such ads / promotions on our Website, or your subsequent transactions with us. advertisers. In addition, you acknowledge and agree that the content of sponsored advertisements or promotions is protected by copyright, trademark, service mark, patent or other intellectual property. Except as express written consent of Renting is better or third party rights holders, you agree not to modify, sell, distribute, appropriate or create derivative works based on such advertisements / promotions.

Communicating With Other Users

You must not post your email address or other contact information on the Website, except in the "email" registration section, on our request or otherwise authorized by us on the Website.

Unless you have a previous relationship with a User, you must only communicate with the User via the Website with secure internal messaging. Unless we provide you with a user's contact information through an element or feature available on the Website, you must not, and must not attempt, to communicate with other users regarding the rental of items by any other means such as email, phone, Skype, Facebook Messenger, Google Hangouts, Whatsapp, LinkedIn, Yahoo or others.

Right of Consultation

We may read all correspondence posted on the Website as well as access, download or even test (if necessary) all downloaded files, programs and websites related to your use of the Website for the purpose of investigating fraud and risk management, for related purposes.

Identity / Know Your Client

You authorize us, directly or by third parties, to make any request for information that we deem necessary to validate your identity. You must, at our request: (1) provide us with additional information that includes your date of birth and other information that will enable us to identify you; (2) take steps to confirm ownership of your email address or means of payment; or (3) check your information in third party databases.

You must also, at our request, provide copies of identification documents (such as your driver's license). We may also ask you to provide a photo identification of yourself holding a poster with a code that we provide to you as an additional identity verification step.

We reserve the right to close, suspend or limit access to your account, the Website and / or our Services in the event that we are unable to obtain or verify to our satisfaction the information we request from you under this section.

If we cannot verify your identity, we can prevent you from renting items on the Website.

The moment the Owner and the Tenant enter into a Rental Agreement on the Website, they are both subject to the conditions under which the Tenant agrees to rent the property and the Owner agrees to deliver the rental object. You agree not to enter into any contractual terms that conflict with the Terms of Use.

It is your responsibility to ensure that you respect your obligations to other users. If you do not, you become indebted to this User. You must ensure that you are aware of all national laws (such as the Distance Contracts Regulations of the Consumer Protection Act (RLRQ c P-40.1)) and International laws, the relevant orders and regulations concerning you as a customer or contractor, or any other use you make of the Website.

If another User does not respect his obligations to you, it is up to you to enforce your rights. In order to avoid any confusion, we have no responsibility to assert rights under a Rental Agreement; it is simply made available to you as an indication.

Some owners may have rights under statutory warranties that cannot legally be excluded. Nothing in these terms of use is intended to override your rights to exclude applicable laws and warranties.

Each User acknowledges and agrees that the relationship between Owners and Tenants is that of a tenant and landlord. Nothing in these terms of use creates a partnership, joint venture, agency or employment relationship between users. Nothing in these terms of use shall be construed as constituting a joint venture, partnership or employer-employee relationship between us and the User.

Modification of the reservation

Owners and tenants are responsible for all changes to bookings they make on the platform Renting is Better or when requesting user support to Renting is better to make such changes, and accept to pay all prices shown, additional service charges, insurance Renting is better extra if any and / or all taxes associated with these booking changes.


If the Tenant is late in taking possession of the object, a penalty of 15% of the daily rental price may apply in addition to the total amount of the transaction unless the Tenant has a legitimate reason to being late for taking possession in accordance with the Charter of Extenuating Circumstances of Rent is better. The amount of this penalty will be deducted from the Deposit of the object.

If the Owner is late in taking possession of the object, a penalty of 15% of the daily rental price may apply in addition to the total amount of the transaction unless the Owner has a legitimate reason to being late for taking possession in accordance with the Charter of Extenuating Circumstances of Rent is better. This penalty will be billed from the rental income in question.

If the Tenant is late for the delivery of the object, a penalty of 25% of the daily rental price may apply per day of delay in addition to the total amount of the transaction unless the delay is due to if the Lessee has a legitimate reason for being late for the delivery of the object in accordance with the Charter for Extenuating Circumstances of Rent, it is better. This penalty will be billed from the Deposit of the item. Beyond 2 hours late and over, the total amount of one day rental for each additional day, including the service charge, will be charged to the Tenant. If the Owner is late for the delivery of the object, a penalty of 25% from the daily rental amount may apply per day of delay in addition to the total amount of the transaction unless the delay is because of the fact of the Owner or that the Tenant has a legitimate reason to be late for the delivery of the object in accordance with the Charter relating to the mitigating circumstances of Rent it is better. This penalty will be billed from the rental income in question.

Cancellation of the Rental

Tenant may cancel a confirmed reservation, subject to the cancellation policy of the ad in accordance with the cancellation policy of Renting is better, and Renting is better will refund the Owner in accordance with these cancellation conditions. Except in extenuating circumstances, the amounts due to the Owner under the applicable cancellation conditions will be paid by Renting is better.

If an Owner cancels a confirmed reservation, the Tenant will be fully refunded for the total fees paid for that transaction, and Renting is better will be able to downgrade the Owner's rating / or post an automatic comment on the cancelled ad by the Owner indicating that a reservation has been cancelled. Also, Rent It Better may (i) indicate that the subject of the ad is unavailable or block the dates corresponding to the cancelled reservation, and / or (iii) apply a cancellation fee, unless the Owner has a legitimate reason to cancel the booking in accordance with the Renting is better’s Extenuating Circumstance Policy or has legitimate concerns about the Tenant's behaviour. The cancellation fee for an Owner will be cancelled for your first cancellation during the first 6 months. Then if an Owner cancels a reservation more than 7 day before taking possession of the item, we will withdraw $ 15 on the next coming the transaction. If an Owner cancels a reservation less than 7 day prior to taking possession of the item, we will withdraw $ 35 on the next coming transaction.

In some cases, Renting is Better may decide, in its sole discretion, to cancel a confirmed reservation and make the appropriate refunds and payments. Such cancellation may be decided for reasons set out in Renting is better’s Extenuating Circumstance Policy or (i) if Renting is better believes in good faith, taking into account the legitimate interests of both parties, that this is necessary to avoid significant harm to Renting is better, other Members, third parties or property, or (ii) for any other reason set out in these Terms.


If the Tenant does not show up for the appointment without a written notice of at least twenty-four hours (24 hours) before taking possession of the object, it will lose up to fifty percent (50%) of the rental price plus applicable Service Fees and the transaction will be canceled. Renting is better reserves the right to transfer this amount to the Owner and downgrade the note of the User / Owner and the right to block his profile.

If the Owner does not show up for the appointment without a written notice of at least twenty-four hours (24 hours) before taking possession of the object, the transaction will be cancelled, and the Tenant will be refunded the total amount of the transaction including service fees. Renting is better reserves the right to charge up to 50% of the transaction on the amount of the next transaction of the Owner and demote the note of the User / Owner and the right to block His profile.

A Tenant may request a refund for the rented object in cases where:

  1. The rented object was not provided to you within 12 hours of taking possession of the object in accordance with the lease agreement;

  2. the rented object does not have the same physical characteristics and appearance as the object for which you have entered into a Rental Agreement;

  3. the rented object is unsuitable for the purpose for which it is intended, it exhibits malfunctions, physical defects, or does not work at all.

An owner may request a refund for the rented object in cases where:

(I) The object is returned with aesthetic damage, but it remains functional. A maximum amount equivalent to 15% of the guarantee requested by the Owner will be refunded to the latter.

(II) The rented object is returned broken, with defects in performance but repairable. The Tenant can repair the property within 7 (seven) days after the termination of the agreement at his expense, without having to pay additional fees to the Owner. Repairs must be made by the Tenant so as to return the object to its original and functional state as received upon taking possession. If the tenant does not wish or the Owner does not allow him to repair the object at his expense, he must pay 50% of the Guarantee requested by the Owner in compensation and the Tenant will be released from its monetary obligations to the Owner.

(III) The rented object is broken and not repairable. The total value of the Guarantee will be paid to the Owner by Renting is better. If the Tenant has subscribed to the internal insurance of Renting is better, a deductible of 15% of the Guarantee requested by the Owner will be invoiced to the Tenant.

In order to request a refund, you must log in to the dispute resolution center with the reason for the refund, and a comparison between the item received (if any) and the object rented with photographic evidence to support. Upon receipt of your email, we will conduct an investigation for a maximum of two (2) weeks. Following our investigation, if the refund is approved, the funds will be refunded to the Tenant via the same payment method used to make the initial payment. We may, in our sole discretion, use an alternative method of payment in exceptional circumstances. There is no minimum amount for a refund.

After submitting a refund application, you must not file a chargeback request with your credit card issuer until all reasonable efforts have been exhausted by our services to resolve your request. If you have already applied for a chargeback with your credit card issuer, you should not request a refund of funds by contacting us and double recovery should not be sought.

If we reasonably determine, after reviewing all relevant circumstances, that you have made an excessive or unreasonable number of requests for refund of funds or chargebacks, we may suspend, limit or close your account.

We can refund the payments made by the tenants regardless of whether the Tenant has requested that the funds be repaid if: (1) we are required to do so by law or if we consider that we are required to do so by the law ; (2) we determine that repayment of funds to Tenant will avoid any litigation or increase in our costs; (3) we will refund the rental fee to the Tenant in accordance with a refund policy determined by us from time to time; (4), we find that the original payment made by the tenant is fraudulent; (5) the Tenant made a duplicate payment in error; or (6), we consider, in our sole discretion, that repayment of the funds is likely to be necessary to avoid a denial of payment of the credit card.


A chargeback is a challenge to a payment by a customer, which he has made directly with his credit card provider. At this time, a reversal instruction is made by the payment issuer of the product or by a third party (such as payment agencies) and not by us. We are required to follow their instructions.

You acknowledge and agree that we will have the right to recover any charge backs and reversals that may be imposed upon us by an issuer of the payment of the proceeds or by a third party (such as payment agencies) from any funds paid to you by users of the Website.

You agree that we may reverse those payments that were made to you and that are subject to chargeback or reversal instructions via the Product Payment Issuer or by third parties (such as payment organizations).

Right of Refusal

We may close, suspend or limit your access to your Account for no reason. Without limiting the foregoing conditions, we may close, suspend or limit your access to your Account:

  1. if we determine that you have violated or acted in violation of these Terms of Use

  2. if you make sub-offers on any project to try to renegotiate the actual price of the objects in private, in order to avoid the costs;

  3. if we determine that you have violated the legal obligations (actual or potential), including infringing someone else's intellectual property rights;

  4. if we determine that you have engaged, or have engaged in fraud, or illegal activities;

  5. if you do not respond to our account verification requests;

  6. if you do not provide us with the information necessary to verify your accounts within the stipulated period of 3 months after the date of the request;

  7. if you are subject to a sanctions regime under the United Nations, Australia, the European Union, Canada or the United States, or our banking and payment relationships prevent us from conducting business with you;

  8. to manage any risk of loss to us, to a user, or any other person; or

  9. for other similar reasons.


If we close your account due to a violation of these Terms of Use, you may also become liable for certain fees as described in these Terms of Use.

If we close your account for any reason other than those stated in these Terms of Use, you will be entitled to receive your due payments from us.

In the event that we close your account, you will not be entitled to any claim against us for such suspension or termination of your account.

Right of review on the product sheet

We have a discretionary right at any time on the product sheet of each object posted by the Owner, to verify compliance with the terms of use of the platform is better

Disputes With Users

As a Tenant, you are required to return the item to its original condition upon taking possession. You are responsible for your own actions and omissions and those of anyone who manipulates the object during the rental, excluding the owner.

You acknowledge and agree that in the event that a dispute arises between you and another User in relation to any rental or rental project, you will attempt to resolve the dispute in the first instance between you reasonably and this in a reasonable time.

If you do not find a reasonable solution to resolve this dispute, we intervene in this second step, if an Owner or Tenant make a complaint for damage, litigation, in order to find an appropriate solution for both parties. You have 7 days after the end of the transaction to submit a request for resolution. If the Owner wishes to request a hold on the deposit, you must log on to the Rent Dispute Resolution Center within 7 days of receipt of the item or before the next rental of the item. if it takes place within 7 days.. If Renting is better, in its discretion, establishes your liability for the Damage Claim, Renting is better recover from you, with your consent, the Guarantee (if any) the amount required to resolve the Complaint.

In this case, Renting is better reserves his right to ask to the Owner and the Tenant to provide documents in support of their claim or their position in this dispute. Members agree to cooperate with Renting is better and to help it in good faith, to take reasonable steps requested by Renting is better, with regard to all claims for damages or other claims made by Members concerning an object.

If the final solution proposed by Renting is better is not to the complete satisfaction of both parties, they can at their own expense, resolve their dispute through arbitration.

Notwithstanding the foregoing, Renting is better and our officers and our directors, agents, subsidiaries, joint ventures and employees are not responsible for any claims, claims or damages (direct or indirect) of any kind, known or unknown arising out of any dispute between users who do not emanate from the personal fact of Renting is better.

Disputes With 9363 – 8971 Québec Inc.

If a dispute arises between you and Renting is better, our goal is to respond to your concerns and, if we are unable to do so to your satisfaction, we offer you a way to resolve the dispute quickly. As a first step, we strongly encourage you to contact us directly to find a solution using our customer service or by email at service@rentingisbetter.ca

For any claim, Renting is Better can offer to settle the dispute effectively through binding arbitration. If you accept this proposal, the arbitration will be initiated by a conciliation provider, which you will have to choose from a panel of providers that Renting is better will offer you. The claimant and the various parties must comply with the following rules: a) the arbitration must be conducted by telephone, online, and / or be based solely on written submissions. It is up to the initiator of the arbitration to choose the way to do it; (b) the arbitration shall not involve personal appearances of the parties or witnesses, unless otherwise agreed by the parties; and (c) a judgment rendered by the arbitrator may be homologated by a competent court. Unless a subsequent agreement between the parties, all other terms of the arbitration will be governed by the articles of the Code of Civil Procedure (RLRQ c C-25.01) relating to arbitration.

All claims that you make to Renting is better must be resolved in accordance with the provisions of these terms of use.

If an action brought by or against you is brought under the provisions of the Bankruptcy and Insolvency Act (RSC 1985, c B-3), Rent Better will be entitled to recover all costs or reasonable expenses (including legal fees and expenses) incurred in the application of these conditions.

The failure of Renting is better to act with respect to a violation by you or others does not remove its right to act with respect to subsequent or similar violations.

Access and Interference

You agree not to use a robot, a "spider", a "scrape" or any other automated means to access the Website for any purpose without our express written permission.

In addition, you agree not to:

  1. take any action that imposes or may impose (in our sole discretion, exercised reasonably) an unreasonable or disproportionate burden on our infrastructure;

  2. interfere, create damage, manipulate, disrupt, disable, modify, overburden or damage any device, software system or connected network used (by you or us) in connection with the Website or with your account, or assist another to do so, or to take any action that imposes, or may impose, at our discretion, an unreasonable or disproportionate burden on our infrastructure;

  3. copy, reproduce, modify, create derivative works, distribute or publicly display any Content (except for your information) from the Website without the express prior written consent of Renting is better or a recognized third party, according to the case;

  4. interfere or attempt to interfere with the proper functioning of the services or tools of the Website, or any activity conducted on or with the services or tools of the Website; or

  5. circumvent our robot exclusion files or other measures that we may use to prevent or limit access to the Website.


We use your information as described in the Privacy Policy. If you object to your information being transferred or used in this way, you will not be able to use our services.


You agree to indemnify us (us and our officers, directors, agents, subsidiaries, joint venturers and employees) in the event of a claim or claim (including legal fees and expenses) made against us by a third party; related or resulting from a breach of these terms of use or violation of any law or rights of a third party on your part during the use of the Site and the services of Renting is better.


You must notify us immediately when you become aware of any unauthorized access or breach of security on the Website, your account or the Services and do everything to prevent unauthorized access or breach of security (including including keeping evidence and notifying competent authorities). You are solely responsible for securing your password. We will not be responsible for any loss or damage resulting from unauthorized access to your account resulting from your failure to secure your password.

Insurance or Guarantee

The Tenant must subscribe to the internal insurance of damage for rented property of Renting is better or subscribe to the security deposit.

The internal insurance offered by Renting is better equivalent to 3% of the value of the Guarantee requested by the Owner plus a deductible of 15% of the value of the Guarantee requested by the Owner. Renting is better is responsible for the deduction of insurance and authorization deduction of the franchise and the latter undertakes to lift this authorization for sampling when the return of the object in its initial state and functional according to the user damage insurance policies. It is possible that the insurance premium will fluctuate with time, so the insurance rate and the deductible may be modified according to the fluctuations. As part of this internal insurance, we do not take into account the consequences of the civil liability that may be the responsibility of the Owner or the Tenant due to the rental.

If the Tenant refuses the internal insurance, he will necessarily be subject to the security deposit equivalent to the value of the Guarantee requested by the Owner of the object. The amount deposited as a Guarantee corresponds to the deposit requested by the owner of the object. The Owner must assess the amount of the deposit requested based on the market price of the object. We have a right of inspection at any time on the product sheet of the object including the Deposit requested, to determine if it is reasonable. If the deposit requested by the owner of the object is too high compared to the market price of the object, we reserve the right to refuse the rental of the object on the web platform. In the event that an object is put online with a deposit higher than the value of the object's price on the market, Renting it better has a right at any time to reduce the value of the deposit to the value of the price on the market at the time of the transaction. As part of this security deposit, we do not take into account the consequences of the civil liability that may be the responsibility of the Owner or the Tenant due to the rental.

No Warranty in Case of Impersonation of Users

Because the identification of the user on the Internet is difficult, we cannot confirm the alleged identity of each user.

No Warranty for Website Content

Our Website is a dynamic website that is time sensitive. As such, the information on the Website will change frequently. Therefore, it is possible that certain information may be considered offensive, harmful, inaccurate or misleading or mislabeled or falsely labelled accidentally on our part or accidentally and / or intentionally by a third party.

Our services, the Website and all content are provided "as is", "with all defects" and "as proposed" without any warranties of any kind, either express or implied. Without limiting the foregoing, we make no representations or warranties regarding:

1. the Site or the Services;

2. the accuracy, reliability, availability, veracity, timeliness or content of the Website or Services;

3. the fact that the Website or the Services are updated, uninterrupted, secure or error-free;

4. correction of defects on the Website;

5. the safeguarding of the content or the tools made available or the continuity of the activities set up on the Website;

6. any third party agreements or warranties that you have acquired through the Website or the Services; or

7. the Website, the Services or the infrastructure on which they are based, whether it is an error or an independent malicious code, secure, confidential or upgrading to perform or a particular function.

To the extent permitted by law, we expressly disclaim any implied liability for proprietary rights, commercial values, fitness for a particular purpose, quality, suitability and non-infringement.

Limitation of Liability

We do not guarantee in any case the good execution of the lease agreements concluded between the owners and the tenants through the Website, each user remaining strictly responsible for the good performance of its contractual obligations. Thus, in any case and in general, our responsibility cannot be engaged in case of failure by a user, owner or tenant, to the obligations provided for by the Conditions of use, the services, or the standard rental contract, and for whatever reason.

You agree not to hold us liable for ads placed by users or the actions of users. We do not guarantee the accuracy, completeness, effectiveness or timeliness of any announcements or communications from users regarding the quality, safety or legality of what is being offered.

We cannot guarantee continued and secure access to our services. The notification function for our services does not necessarily operate in real time. This feature is subject to delays beyond our control, including, without limitation, delays or delays attributable to your physical location or the network of your wireless data service provider. Accordingly, to the extent permitted by law, we expressly disclaim all warranties, representations and conditions, express or implied, including those with respect to quality, merchantability, durability, fitness for a special purpose and those deriving from the law.

Except for the consequences of our personal event, we, our partners, our affiliates or the personnel cannot be held responsible, whether in the contract, warranty, civil liability (including negligence), or any other form of responsibility for:

1. indirect, special, incidental or consequential damages caused by yourself;

2. any loss of income, market or profit (direct or indirect) that you may incur;

3. any claim, loss or damage that you may incur as a result of any of your transactions involving the Website.

We can not, under any circumstances, be held liable for damages of any kind, indirect, special or incidental included, resulting directly or indirectly including, but not limited to the use of the Site or the Content available on it or on any other website to which you may access through this Site or the interruption of services resulting from the failure of the network, the telecommunication operator or the failure of the receiving equipment of the recipients, information. We assume no liability for damage to your computer equipment or other property as a result of your access to, use of or browsing of this Site, or downloading documents, data, text, images, video or audio files on this Site, nor assume responsibility for viruses that may infect your computer equipment or other property in the aforementioned cases.

Notwithstanding the foregoing, nothing in these terms of use is intended to limit or exclude our liability or that of our subsidiaries and partners to the extent that the applicable law prohibits such exclusion or limitation, including those under the Consumer Protection Act (CQLR c P-40.1) or any other applicable law of public order.

Renting is better cannot be held responsible for any bodily injury, material or for the death of an individual resulting from the use, possession or delivery of the goods by the Owner or Tenant

Notwithstanding the preceding paragraphs, in the event that it was considered that our responsibility was engaged towards you or towards any third person (contractually or non-contractual, due to negligence, absolute, by law or in any other way), it shall be limited to the greater of the following two amounts: a) the total amount of the fees that you have paid to us during the twelve (12) months preceding the chargeable event; this responsibility or b) $ 100 CAD.

Deemed Place of Website and Services

You expressly acknowledge that the Website or its Services will be deemed to be in Montreal, Quebec, Canada. These Terms shall be governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable to them and, barring any lawful public policy provision, any legal proceedings instituted hereunder Conditions will be exclusive jurisdiction of the courts of the judicial district of Montreal. This clause does not apply when a user is a "consumer" within the meaning of the Consumer Protection Act (CQLR c P-40.1).


We may invoke these terms of use to oppose any claim, action, proceeding or legal action you take against us resulting from any transaction or in connection with these Terms of Use.

No Class action

Unless otherwise provided by law, you, as we shall be allowed to sue the other only on an individual basis and not as a plaintiff or a member of a group or as part of a representative action or procedure. Unless otherwise agreed, an applicant cannot consolidate complaints from more than one person or group. Moreover, he cannot, either, preside over a grouped or representative procedure of a group or a class action.

Updates and Changes

We may change these Terms of Use, the Additional Terms and any related information from time to time by posting, at least 30 days before the change or update takes effect, the conditions referred to on the Website. You may refuse this change and ask us to close your account without penalty, penalties or termination fee, by sending us a notice to this effect no later than 30 days after the entry into force of the amendment.


These terms of use are severable, and if any of these conditions are found to be invalid or unenforceable, this condition may be withdrawn and the remaining terms will apply. We reserve the right to assign these terms of use to any associated subsidiary at any time or to a third party without your consent in the event of a sale or transfer of some or all of our assets. In case of sale or transfer, you remain bound by these terms of use.


The headings are for reference only and cannot define, limit, interpret or describe the scope or extent of this section.

No Waiver

Our inability to act with respect to a current or previous violation of the Terms of Use by you or another user will not relieve us of our right to act in the event of fraud or misrepresentation. subsequent or similar.


You agree to receive notices and information from us about the Website and its services by electronic communication. You can cancel this consent at any time, but if you do, we may choose to suspend or close your account.

Additional Terms

It is important to read and understand all of our policies as they provide the rules for trading on the Website. In addition, there may be specific policies or rules that apply and it is your responsibility to check our policies and help pages to make sure that you respect them. Our policies, including all policies referenced in them, form part of these Terms of Use and provide additional terms related to the specific services offered on our websites, including but not limited to:

● Privacy Policy

● Code of Conduct

Each of these policies may be changed from time to time. The changes take effect when we post them on the Website.

When using particular services on our site, you are subject to policies or rules posted and applicable to the services you use on the Website. All of these policies or rules are incorporated into these Terms of Use.


If you have any questions about these Terms of Use or would like to report violations of these Terms of Use, do not hesitate to contact us using our email at service@rentingisbetter.ca