Frequently Asked Questions

 

1. How does the service work? 

2. Rental Contract

3. How does insurance work?

4. Is my banking information secure?

5. Service fees

6. Creating an ad

7. Competing a booking, accepting it or cancelling it

8. Cancellation policies of a booking

9. Disputes

10. Deposit

 

1. How does this service work?

rentingisbetter.com. is a place of exchange and sharing who offers you the possibility to rent your items safely through our insurance.

 

I'm the owner, I have different kind of items that I do not use daily, I register for free safely and I can make money.

 

 

 

I'm a renter, I want to rent some items for special occasion, I register for free safely and I can save money.

 

 

Please watch our instructional video.

2. Rental Contract

At rentingisbetter.com it is important for us that your transaction is safe. This is why we have made available to you a rental contract to allow you to add the necessary information to your transaction.

Please note that it is necessary to complete the rental contract, to sign it when taking possession of the items as well as on its return to benefit from the damage insurance.
 

3. How does insurance work?

With rentingisbetter.com rent your items with confidence and security. Your items are secured for any transaction made on the platform. No worries or hassle...

With our simple refund policy, we offer you the best protection to rent your items.

If you, as a renter, you have subscribed the internal insurance of rentingisbetter.com, a deductible of 19% of the value of the deposit requested by the owner is in force on all the possible claim and will be charged by renttingisbetter.com.

If you, as a renter, did not subscribe to the internal insurance of rentingisbetter.com, you will be subjected to the deposit of guarantee equivalent to the value of the deposit requested by the owner. In order to understand how your security deposit may be affected as a renter, please go to the "Security and Trust" page, "Renter without insurance" section.

 

4. Is my banking information secure?

Stripe is a secure, third-party payment solution that accepts credit card and debit card payments from a web platform like ours.

It is a secure payment platform that meets the highest standards and guidelines in the industry. For more information click here https://stripe.com/ca
 
Know that your payment information does not are not recorded on our database, they are only used to be transmitted to Stripe through our interface.
 

5. Service Fees

The Service fees allow us to provide this rental service for individuals. Among other expenses, they cover the costs of maintaining the rentingisbetter.com website, providing customer service and carrying out our marketing activities.

We charge a service fees for each transaction made on the platform rentingisbetter.com. The service fees for owner and tenant is 19%.

The service fees are calculated from the subtotal of the transaction (before fees and taxes) using a variety of factors—these include the reservation subtotal, the length of the booking, and characteristics of the items.

The service fees are automatically deducted from the amount paid to the Owner, and included in the total amount paid by the Renter.

  • What types of items can I rent out?

You can rent out almost anything. Be creative! Infrequently used items or items that are expensive to buy are certainly some the best items to rent. For low-cost items, bundled offers are a popular choice. Per example: medium size lather, a telescopic pole and some other useful painting equipment can be bundle up and available in one add.

  • What types of items cannot be rent on the site?

On-road vehicles that require a driving licence and/or a licence plate excluding trailers, items which has an estimate value exciding 1500$ and accommodations.

  • Why is my ad not showing up or no longer on your website?

There are a few reasons why your ad might no longer be showing up on the website:

If your account is not connected to a Stripe account, your ad is automatically restricted to personal display only. You simply need to create a Stripe account by accessing the “My Information” tab of your profile. You can then find your ad on your dashboard and check the option to allow for public display.

Other service users can flag your ad if they do not think that the contents are appropriate. Our team will be advised and will contact you if something needs to be changed.

The rentingisbetter.com.ca.ca.com team can at any time remove an ad if it does not respect the website’s terms of use.

  • Can I pay to make my ad more prominent on the website?

We offer everyone who has something to rent out the same opportunity to promote their items by only placing ads that have been chosen for how popular their category is and the quality of their photos on the scrolling list at the bottom of the page.

  • Should I translate my ad?

We recommend that you publish a bilingual ad in order to reach all potential renters, no matter what their language of choice.

  • What is the recommended price for a rental?

For durable items and/or items that do not require maintenance, we recommend that you rent them out for 7 - 10% of the purchase price per day.

   Example: if you want to rent a board game whose value is $ 60, this items is quite solid, we recommend you to rent at 7% of the price so about $ 4- $ 6 per day.

For more delicate items and/or items that require maintenance, we recommend that you rent them out for 10 - 15% of the purchase price per day.

   Example:  If you want to rent out a digital camera valued at $500, since this item is not as sturdy, we would recommend that you rent it out for 10 - 15% of the purchase price, being $50 to $75 per day.

These recommended prices do not include the service fees charged by the website. We do not recommend that our service users rent out items for excessively high or low prices. The rental price should lie within an affordable price range that is fair for both parties. We also do not recommend that you rent out any items which you are emotionally attached to.

7. Cancellation policies of a booking

rentingisbetter.com allows Owner to choose amongst three standardized cancellation policies (Flexible, Moderate, and Strict) that we will enforce to protect both guest and host alike. Each listing and reservation on our site will clearly state the cancellation policy.

Renters may be able to cancel their reservation from the tab "rent" "I am a renter" and click cancel the rental for the transaction they want. The cancellation is effective immediately.

The total of amount refunded will depend when the Tenant will make this cancellation and the cancellation policies chosen by the Owner. Cancellation policies chosen by the Owner are on the same page of the description of the item.

Renter will also be asked to agree to the Owner's cancellation policy when they make a reservation.

Let us explain the penalties incurred, this is simple but we need your attention.

  •  Flexible condition

* rentingisbetter.com service fee is refundable, up to 3 times per year, within 48 hours of the reservation.

Example: If the date and time to take possession of the items provided in the rental agreement is Friday, May 25 at 12:00 pm, you must cancel no later than Thursday, May 24 at 12:00 to receive a full refund. If you cancel on Tuesday, May 23, the first day of rental namely, Friday, May 25, will not be refunded but the remaining days will be refunded in full.

If the return of the items is scheduled for May 30 and you wish to return the items on May 27, the two remaining two days of your rental will be refunded in full.

 

  • Moderate condition

* rentingisbetter.com service fee is refundable, up to 3 times per year, within 48 hours of the reservation.

Example: If the date and time to take possession of the items provided in the rental agreement is Friday, May 25 at 12:00 pm, you must cancel no later than Thursday, May 20 at 12:00 to receive a full refund. If you cancel on Tuesday, May 19, the first day of rental namely, Friday, May 25, will not be refunded but the remaining days will be refunded up to 50%.

If the return of the items is scheduled for May 30 and you wish to return the items on May 27, the two remaining two days of your rental will be refunded up to 50%.

 

  •  Strict condition

 

* rentingisbetter.com service fee is refundable, up to 3 times per year, within 48 hours of the reservation.

Example: If the date and time to take possession of the items provided in the rental agreement is Friday, May 25 at 12:00 pm, you must cancel no later than Tuesday, May 15 at 12:00 to receive a full refund. If you cancel on Monday, May 14, only 50% of the rental fees will be refunded.

If the return of the items is scheduled for May 30 and you wish to return the items on May 27, the rental fees for the remaining day of the rental are not refunded.    

 

8. Completing a booking, accepting it or cancelling it

  • When will I be able to communicate with an item’s owner?

Once the owner has approved your rental request, you will be able to communicate with him/her through our private messaging system. An email is automatically sent out to the recipient of a message when the other party uses the messaging system.

  • How long does the owner have to accept my rental request?

The owner has a maximum of 6 days after the request has been made to accept it. When the request is made less than 6 days in advance, the owner has to accept the request WITHIN a MAXIMUM of 24 hours before the rental period begins.

  • How long do I have to cancel a rental?

As long as your booking hasn’t been accepted by the owner, you can cancel the booking. You won’t be charged for the booking or Renting is better service fees.

But, if you cancel after the booking has been accepted, your booking will be subject to the terms of the cancellation policies selected by the host.

To check the status of your bookings, please go to the rented items section, "I am a renter" tab and you can click cancel the rental.

  • Do I need to go myself to pick up the rented item from the owner?

Unless otherwise stated in the ad, the renter must go and pick up the item. The owner and renter can, nevertheless, agree upon their own arrangements for picking up and returning the item through conversations via the private messaging system. For example, they can decide together that the owner will deliver the item at the beginning of the rental term but that the renter will be responsible for returning the item. 

 

9. Disputes

  • How can I report a problem during the rental process?

Once the owner has approved the rental, as well as at any time during the rental process, the owner or the renter can report a problem by going to their profile’s dashboard on the website. After accessing the relevant rental, he/she can then click on the button “Report a Dispute” and explain the issue. The other party will be advised by email, as will the customer service team, who will then take charge of the file.

  • How can I report a problem after the item has been rented out?

If a problem arises during the rental, we suggest that you let us know as soon as possible. On your dashboard, after accessing the relevant rental, you can click on the button “Report a Dispute” and explain the issue. The other party will be advised by email, as will the customer service team, who will then take charge of the file.

  • What kind of proof do I need in order to be covered if my item is damaged when it is returned from being rented out?

It is strongly recommended to take photos of the item before your rent it out, when you are handing it over and when it is returned. When the item is being rented out, the two parties agree to describe as accurately as possible the state of the item in the standard rental agreement, and they are both bound by the statement made in this document. If there is an issue, the two parties need to inspect the item and describe in detail how it is damaged and then get in contact with customer service through the dispute resolution centre. Customer service will then contact you as quickly as possible in order to obtain all the relevant information.

  • I damaged the item I rented. What should I do?

In the case where you damage an item that you are renting, we suggest that you immediately get in contact with the owner via our private messaging system to let him/her know. We strongly encourage the two parties to reach an agreement about reasonable damages as opposed to having to report a dispute on our website. If no agreement can be reached, the two parties can (and should) “Report a Dispute” on their dashboards within, at a maximum, two calendar days after the rental period has concluded. A litigation specialist will contact you shortly. If you subscribe to our internal insurance, you are protected under the rules of the Insurance Politic of rentingisbetter.com. If you didn't subscribe to the insurance, please refer to the refunds section of the Terms of Use of the website.  

 

10. Deposit 

  • How much is the value of the deposit

The value of the deposit is equivalent to the value of the items by its owner. It cannot be higher than the price of the items to new value and must reflect the present value of the rented items.

  • How does it works 

If an owner's ad contains a deposit, it will not be debited to the Renter during the transaction, but only in the event of a claim by the owner within 14 days of the return back of the items.

All security deposits are paid through rentingisbetter.com. An Owner can request some or all of the security deposit within 14 days of when the Landlord bring back the items or before a new booking, whichever happens first.

Security deposits aren’t collected automatically. An Owner must uses the resolution center to upload documentation of the damages (like photos or receipts), and request money from their guest to fix those damages. Owners and Renters can work out the details on their own, or they can choose to involve rentingisbetter.com.ca.ca. 

  • When a landlord requests a hold on the surety

When you book a booking with a security deposit, your payment details are stored but not charged or authorized for the deposit unless the Owner makes a claim. The Owner has 14 days from the day you bring back the items to make a claim on the deposit for damages to their items

  • What to expect if the owner reports damages

If the owner makes a claim on your security deposit, here’s the process that will be followed:

  1. We'll ask for documentation from the Owner, and as soon as we receive it, we'll ask them to contact you through rentingisbetter.com. Resolution Centre to discuss the claim. If the owner sends you a request, you'll be notified by email and through an alert on your dashboard.

  2. Reply to the owner's request in the resolution center within 72 hours. Your response will depend on whether or not you agree to the amount requested by the Owner:

    1. Agree to the amount: Click Accept in the Resolution Centre. We'll process your payment and send it to the Owner, which usually takes 5 to 7 business days.

    2. Don't agree to the amount: Click Involve Renting is better in the Resolution Centre and let us know why you think your Owner's claim is invalid. We'll contact you and give you 72 hours to respond to us so we can mediate.

In any case, we'll make sure you and the Owner are represented fairly and gather any details and documentation needed to reach a resolution. Most security deposit claims will be resolved within one week.

  • Documentation from Owners

Communication through email is required in order to collect needed documentation from the Owner, which will include photos and/or video along with receipts, invoices, written estimates, or links to comparable items denoting actual cash value for repair or replacement. If we determine money is owed based on documentation and communication from both parties, we will move forward with collecting from the deposit. We reserve the right to collect payment from you using the payment details we have on file.